Privacy Policy

This Privacy Policy explains how Poem Techno Private Limited ("Contol-X", "we", "us", "our") collects, uses, and protects information when you visit contolx.com, use our admin/CRM portal at cx.lmnr.in, or use a Contol-X grow-room controller installed at your facility.

1. Information We Collect

• Contact & quote form details — name, phone number, email, farm location, and message content you submit through our website.
• Account credentials — username and password for the admin/CRM portal, used to authenticate access to your device dashboard.
• Device telemetry — sensor readings (CO₂, temperature, humidity, relay/output states), device IDs, and timestamps sent by your installed controller over MQTT/HTTP for live monitoring and historical logging.
• Communications — messages sent via WhatsApp, email, or phone when you contact us for support or sales.
• Basic technical data — IP address, browser type, and pages visited, collected automatically for security and site-performance purposes.

2. How We Use This Information

• To provide and operate the admin portal, live dashboards, and alerting (including WhatsApp notifications) for your grow-room controller.
• To respond to quote requests, support questions, and consultation calls.
• To maintain historical sensor/event logs for your facility, viewable on your dashboard.
• To improve reliability, diagnose issues, and secure our systems against unauthorized access.
• To send service-related updates (e.g. maintenance notices, firmware updates) relevant to your installed device.

3. Data Sharing

We do not sell or rent your personal information. We share data only with:

• Service providers who help us operate our infrastructure (e.g. our hosting/server provider, and WhatsApp Business for alert delivery), bound to use data only to provide that service.
• Legal authorities, if required by law, court order, or to protect the rights, property, or safety of Poem Techno, our customers, or the public.

4. Data Storage & Security

Device telemetry and account data are stored on servers we operate and secure using access controls, encrypted connections (HTTPS/TLS) for the website and admin portal, and restricted credentials for backend systems. While we take reasonable precautions, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain account information for as long as your account/subscription is active. Device telemetry/history is retained to support the dashboards and analytics features of your installed system, unless you request earlier deletion as described below.

6. Your Choices & Rights

• You may request a copy of the personal data we hold about you.
• You may request correction of inaccurate account details.
• You may request deletion of your account and associated personal data, subject to any data we are required to retain for legal, billing, or service-continuity reasons.
• You may opt out of non-essential communications (e.g. promotional WhatsApp/email messages) at any time by contacting us.

To exercise any of these rights, contact us using the details below.

7. Cookies

Our website may use minimal cookies or local storage strictly for essential functionality (such as keeping you logged into the admin portal). We do not use third-party advertising trackers.

8. Children's Privacy

Our services are intended for business and agricultural use and are not directed at children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. The "Last updated" date at the top of this page indicates the most recent revision.

10. Contact Us